Returns & Refunds Policy

Last updated: October 10, 2026

Thank you for shopping with Kaluluwa. We want you to love what you receive. Because many of our products are created specifically for each order using print-on-demand production, our return and exchange policy is a little different from that of a traditional retail store.

Please review the policy below before placing your order.

Made-to-Order Products

Many Kaluluwa products are made to order through our print and fulfillment partners, including Printify and Printful.

Production begins after your order is submitted, meaning your item is created specifically for your purchase rather than pulled from existing retail inventory.

Because of this, we generally cannot accept returns or exchanges for:

• Change of mind or buyer's remorse

• Ordering the wrong size

• Ordering the wrong color

• Selecting the wrong product or variant

• Personal preference after receiving an item that was produced correctly

• Minor differences in color caused by screen settings, fabric, printing methods, or production processes

Please review product descriptions, size guides, colors, and order details carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or significantly different from what you ordered, please contact us within 30 days of delivery.

Email us at:

kaluluwa.art@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos showing the entire item

• Close-up photos showing the defect, damage, or printing issue when applicable

• A photo of the size or product label if you received the wrong item or size

Photos are important because our fulfillment partners may require photographic evidence before approving a replacement or refund.

Once the issue has been reviewed and approved, we may offer, depending on the circumstances:

• A replacement at no additional cost

• A reprint of the affected product

• A refund to the original payment method

• Another appropriate resolution

You generally will not be required to return a damaged, defective, misprinted, or incorrectly fulfilled product unless we specifically ask you to do so.

Wrong Size or Color Ordered

Please review the applicable size guide before ordering clothing.

Because our apparel and other print-on-demand products are created specifically for each order, we cannot generally provide free replacements, returns, or refunds when the correct product was produced but the customer selected the wrong size, color, or variant.

If you believe the product itself was manufactured incorrectly or the size received does not match what you ordered, contact us and we will review the issue.

Exchanges

We do not currently offer traditional exchanges for made-to-order products.

If you would like a different size, color, or design after receiving an item that was correctly produced, a new order will generally need to be placed.

If you received the wrong item because of a fulfillment error, please contact us so we can make it right.

Lost or Missing Orders

If your package has not arrived by the estimated delivery date, first review the tracking information provided in your shipping confirmation.

Please keep in mind that estimated delivery dates are not guarantees, and carrier delays do not automatically qualify an order for a refund.

If tracking has stopped updating or you believe your package has been lost in transit, contact us as soon as possible. Claims regarding packages believed to be lost should be reported within 30 days of the estimated delivery date whenever possible.

We will work with our fulfillment partner and shipping carrier to investigate the shipment.

If an order is confirmed to have been lost in transit and qualifies for coverage, we may provide a replacement, reprint, refund, or another appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Ask household members or neighbors who may have received the package.

3. Check with your local carrier or post office.

4. Contact us if the package still cannot be located.

We will do our best to assist with the investigation; however, we cannot guarantee a refund or free replacement when carrier tracking confirms that an order was successfully delivered.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error.

Once an order has entered production or has shipped, we may not be able to update the delivery address.

If an order is returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, additional shipping or replacement costs may be the customer's responsibility.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order.

Because our products may enter production shortly after an order is placed, changes and cancellations are not guaranteed.

Once production has begun, we may no longer be able to cancel the order, change the product, design, size, color, or other product details, even if the order has not yet shipped.

If we are able to successfully cancel an order before production begins, any applicable refund will be issued to the original payment method.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase whenever possible.

After a refund is processed, your bank, credit card company, or payment provider may require additional time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the refund results from a qualifying fulfillment or shipping error or otherwise required by law.

Sale and Promotional Items

Unless otherwise stated, sale prices, promotional discounts, or discount codes do not change the eligibility requirements described in this policy.

A discounted product that arrives damaged, defective, misprinted, or incorrectly fulfilled may still qualify for review under this policy.

Product Variations

Colors displayed on screens may differ slightly from the physical product due to differences in monitors, devices, printing processes, garment materials, and manufacturing.

Small differences in print positioning, color, texture, or dimensions that fall within normal manufacturing and printing tolerances are not necessarily considered defects.

Do Not Send Returns Without Contacting Us

Please do not mail a product back to Kaluluwa, Printify, Printful, or any fulfillment facility without contacting us first.

Return locations may vary depending on the product and fulfillment provider. Unauthorized returns may not be received or processed correctly.

Please contact us first so we can provide the appropriate instructions.

Exceptions & Consumer Rights

Nothing in this policy